FAQ/General Info

Frequently asked questions and general info about our Embed.

User Data & Data SecurityCopied!

We take data and privacy seriously. We ensure that your copilot/api instance is completely secure and only accessible through your instance.

Any user data for your instance is stored securely using Firebase Rules. Meaning none of our other customers can access any data that is specific to your instance.

rules_version = '2';
service cloud.firestore {
  match /databases/{database}/documents {
    match /customers/{org}/users/{uid}/{anyUserFile=**} {
      allow read, write: if request.auth != null && request.auth.token.org == org && request.auth.uid == uid;
    }
  }
}

How do I View My Users Prompts/Usage?Copied!

Visit the Usage Tab within the Partner Portal. If this tab does not exist for you please contact your

How do I Control/Change The Amount of PromptsCopied!

You can limit the amount of prompts for any user on your platform by utilizing the Paywall Tiers functionality. For more info read the Embed Walkthrough or view the Paywall Tiers section of the documentation under the Partner Portal section.

Why am I getting the Error XXX?Copied!

Invalid OriginCopied!

This error generally occurs when you have not added your domains in your Enterprise Portal.

https://finchat.io/enterprise/portal/?tab=organization-settings

How do I pass my token to the Embed?Copied!

See the steps on Embedding in different platforms for steps on how to authenticate your embed in different platforms such as React, React Native or HTML and Javascript.

How do I Customize the Branding of my Embed?Copied!

Visit the partner portal and go to the Branding tab for all the options to customize the branding of you embed.

How do I Customize the Default Example Prompts?Copied!

Visit the partner portal and go to the Example Prompts tab.